Responsible Gaming
Gaming Should Be Entertainment
At TrailTrax, we believe online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Gambling always carries risk, and the house always has a mathematical advantage. Play only with money you can afford to lose, and never gamble under the influence of alcohol or other substances.
Age Verification
You must be at least 18 years of age to gamble in New Zealand. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal gambling age, please do not participate in online pokies.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem:
- Gambling with more money or for longer periods than intended
- Chasing losses by gambling more to recover money you've lost
- Hiding or lying about your gambling activities
- Neglecting work, school, family, or hobbies due to gambling
- Experiencing anxiety, depression, or irritability related to gambling
- Borrowing money or using credit to gamble
- Unable to stop or control gambling despite wanting to
- Using gambling to escape stress, problems, or negative emotions
- Losing interest in other activities you once enjoyed
- Experiencing relationship conflicts due to gambling
Self-Help Tools & Responsible Gaming Features
Most responsible online casinos offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit in a day, week, or month
- Loss Limits: Cap the amount you're willing to lose in a given time period
- Reality Checks: Receive periodic reminders of how long you've been gambling and how much you've spent
- Time-Out/Cool-Off Period: Take a short break from gambling for a few hours or days
- Self-Exclusion: Voluntarily ban yourself from gambling for a set period (days, weeks, months, or years)
We encourage you to use these tools proactively. There is no shame in setting limits—responsible gaming protects your wellbeing.
Support & Help Organizations
If you or someone you know is struggling with gambling, help is available. The following organizations provide free, confidential support:
New Zealand
- Gambling Helpline NZ: 0800 664 262 (free, 24/7) | www.gamblinghelpline.co.nz
- Problem Gambling Foundation: www.pgf.nz
International Resources
- United Kingdom - GamCare: www.gamcare.org.uk
- United Kingdom - GamStop: www.gamstop.co.uk (National self-exclusion scheme)
- Australia - Gambling Help Online: www.gamblinghelponline.org.au
- Canada - Responsible Gambling Council: www.responsiblegambling.org
- United States - National Council on Problem Gambling: www.ncpgambling.org
If You Need Help, Reach Out Today
Problem gambling is treatable, and recovery is possible. You don't have to face this alone. Contacting a gambling helpline or support organization is confidential, free, and a sign of strength, not weakness.
If you're in crisis: Contact emergency services or your local mental health crisis line immediately.
Remember: Your health and wellbeing are more important than any bet. Please seek help if you need it.